Until now, or yesterday if we’re really honest, operations-based roles have dodged the rise of remote and flexible work and the cultural shift regarding employee expectations when it comes to job flexibility. It has been an easy call for many frontline teams to look at the obstacles that operations-based roles face regarding flexibility, and declare that things are ‘just too hard’ to change.  However, we now have numerous examples of how flexibility is being successfully incorporated into operations roles as well as evidence that there is a flow-on effect of positive outcomes for businesses. With an estimated 70% of the…